FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Quality consistency is my biggest concern. Will different batches vary?

We manage core products with fixed specifications and stable production sources.

Each shipment is supplied with a COA (Certificate of Analysis) to ensure batch-to-batch consistency.

👉 Please share any critical specifications in advance


As a first-time buyer, how can I know you are reliable?

First-time buyers usually want to verify authenticity and export experience.

Established in 2004, we have been continuously supplying industrial and mining chemicals to overseas markets, with verifiable export records available through public customs data sources.

During initial cooperation, we provide complete product documents and a clear order confirmation process, ensuring that all key details are transparent and traceable.

Our long-term cooperation with major end users in different regions also serves as practical market reference.


I’m worried about delayed delivery after payment.

Before order confirmation, we clearly confirm production time and estimated shipment schedule.

For regular buyers, production can be planned in advance.

👉 Please advise if delivery time is critical


Is there any risk of damage or safety issues during transportation?

All products are packed in export-standard packaging suitable for international transportation, with proper inspection before shipment.


Will there be any problems with customs clearance at destination?

We provide complete and accurate shipping documents and are familiar with customs requirements in different markets.

👉 Please advise your destination country and port in advance


Will prices change frequently due to market fluctuations?

Our quotations are based on confirmed specifications and terms.

Prices remain valid within the agreed period, and contract pricing is available for long-term cooperation.


Could miscommunication lead to wrong specifications or packaging?

We double-check specifications, packaging, and quantities during order confirmation and before shipment to avoid mistakes.


Will there be timely support if any issue occurs?

If any issue occurs, we communicate promptly and work with customers to resolve it efficiently.


I’m not sure about the suitable order size or packaging.

We can recommend suitable order sizes and packaging based on application, storage, and logistics cost.

👉 Feel free to share your specific requirements


I’m only at the inquiry stage. Can I contact you without placing an order?

Absolutely. Many customers start with inquiries before making a purchase decision.

An inquiry does not mean an obligation to order.

👉 You are always welcome to contact us


What affects the price, and is there room for adjustment?

The price depends on product specifications, order quantity, packaging, Incoterms, and destination port, so prices may vary under different conditions.

Once these details are confirmed, we provide a clear, reasonable, and competitive quotation based on current market conditions.

For customers with regular purchasing volumes, long-term cooperation, or flexible shipment arrangements, there is often room for price optimization.

Our goal is to help customers achieve the best value-for-money solution, while ensuring consistent quality and reliable delivery.

👉 Please share your detailed requirements for an accurate quotation


What is the recommended minimum order quantity (MOQ)?

The minimum order quantity depends on the product type, packaging, and transportation requirements.

For most industrial chemicals, full container load (FCL) is recommended, as it offers better safety, compliance, and cost efficiency.

👉 We are happy to help you evaluate the most suitable order quantity


What payment terms do you accept, and is it safe to pay?

We accept multiple international payment methods, including T/T (Telegraphic Transfer) and L/C (Letter of Credit), depending on order size and customer requirements.

During the payment and transaction process, we ensure transparency, clear contracts, and complete commercial documents (invoice, packing list, bill of lading, etc.) to guarantee secure transactions.

👉 Please contact us before placing an order; we can recommend the safest and most convenient payment method for your situation.


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